We offer a full money back guarantee if for any reason you are unhappy with your purchase. All that we ask is that you return the goods to us, in their original packaging and in a "as new" condition, within 14 days and we will refund your money in full (excluding postage). This guarantee does not affect your statutory consumer rights.
If you do have a complaint you should contact us immediately so that we may attempt to resolve the problem. You may telephone us on +44 (0)117 942 5353 or email us at complaints@hammocks.co.uk. We do endeavour to respond to complaints promptly and certainly within five working days.
We do advise all customers to read the care and maintenance information included with our products to avoid the possibility of damage due to inappropriate use. In circumstances such as these we are unable to offer a refund or provide replacement goods. We're not a completeley faceless corporate enterprise however, and we'll do our best to help you out where we can.
In the extremely unlikely event of faulty goods being delivered we ask that customers contact us immediately by email or telephone. Faulty goods will be replaced by us and return postage costs incurred will be refunded in addition to the provision of replacement goods or refund of original costs including postage.
Read Our Trading Code Of Practice.
The Mexican Hammock Company has been supporting smaller producer groups in Mexico for more than 40 years and is an important outlet for many small Mexican enterprises. We believe in the concept of development through small scale trade with communal, worker-owned ventures in regions of high unemployment and relative poverty.